Rajat Agarwal

Cloud & DevOps Engineer · India

build reliable cloud infrastructure. 

5+
Years experience
8
Certifications
Kubernetes certified
SME
EKS & ECS expert

About

Cloud & DevOps Engineer with 5+ years of experience specializing in AWS cloud infrastructure, containerization (Kubernetes, EKS), automation (Terraform, Jenkins, Ansible), and SRE principles for incident management. Proven track record in CI/CD pipeline optimization, downtime reduction, and cross-functional collaboration to improve system reliability and deployment agility.

Experience

Amazon Web Services (AWS)

Sep 2022 – Present

Cloud Support Engineer

  • Delivered expert-level support on AWS container services (EKS, ECS, Fargate), helping clients deploy and scale workloads.
  • Resolved complex cloud infrastructure issues with minimal downtime, working with engineering teams across time zones.
  • Led root cause analysis for critical incidents; reduced average ticket resolution time by 20%.
  • Participated in 24×7 on-call rotation and maintained high SLA adherence.
  • Mentored new team members on Kubernetes and cloud debugging practices.

Tata Consultancy Services (TCS)

Oct 2020 – Sep 2022

Systems Engineer

  • Managed AWS services (EC2, CloudFormation, RDS, S3) for large enterprise clients.
  • Automated deployment workflows using Jenkins and Ansible; improved CI/CD efficiency.
  • Administered IBM WebSphere Application Server for client applications.
  • Collaborated with developers and QA to ensure smooth production releases.

Skills & Tooling

☁️

Cloud Services

AWS EC2S3EKSECSCloudFormationLambda
📦

Containers & Orchestration

KubernetesEKSDocker
⚙️

DevOps & Automation

TerraformJenkinsCI/CD PipelinesAnsibleGitHub Actions
📊

Monitoring & Troubleshooting

CloudWatchPrometheusGrafanaLogging
🐧

Systems & Tools

LinuxShell ScriptingGit
🚨

SRE & Support

Incident ResponseRoot Cause AnalysisOn-callSLA Management

Verified on Credly

Certifications

Learning in public

Certification Notes

Achievements

🏆 Subject Matter Expert — EKS & ECS

AWS Support Engineering

Recognized as SME for both Amazon EKS and ECS container services — deep technical expertise, resolving complex issues, and improving customer experience.

🏆 Most Valuable Player Award

AWS Support Engineering

Awarded for exceptional productivity and quality, significantly raising team performance.

🏆 All Rounder Award

AWS Support Engineering

Honored for exceptional adherence to Amazon's Leadership Principles across all aspects of work.

🏆 Service Commitment Award

Tata Consultancy Services

Awarded for demonstrating exceptional dedication to service excellence.

Education

Amity University, Kolkata

2016 – 2020

B.Tech, Electronics & Communication Engineering

First Division with Distinction · 9.10 CGPA. Headed Amiphoria, the annual college fest.

Don Bosco School, Liluah

2014 – 2016

ISC — Science with Computers

Silver Medal in an inter-college robotics competition for a Firefighter Robot.